Frequently Asked Questions
Navigating the world of insurance can sometimes raise questions, and our FAQ section is here to provide clarity and support. At Boubyan Takaful, we value transparency and aim to address your inquiries with comprehensive answers.
Whether you're exploring coverage options, understanding policy details, or seeking guidance on the claims process, our FAQ page is designed to be your go-to resource. Empower yourself with knowledge and find solutions to common queries, ensuring a seamless experience with Boubyan Takaful.
If you can't find what you're looking for, our dedicated support team is just a message or call away 1825582
Frequently Asked Questions
Our FAQ section is designed to provide quick answers to the most common questions our customers have.
WEBSITE
- In the Login Screen, Tap on "Forgot Email?":
- On the login screen, tap on the "Forgot Email?" link.
- Enter Your Civil ID:
- Input your Civil ID in the provided field.
- Tap on the Continue button.
- Receive Your Email ID:
- Your email ID will be sent to your registered mobile number.
- Check your SMS for a message containing your email ID.
Once you have retrieved your email ID, try logging in again using the correct email.
MOBILE
- Tap on "Forgot Email?"
- On the login screen of the app, tap on the "Forgot Email?" link.
- Enter Your Civil ID
- Input your Civil ID in the provided field and tap the Continue button.
- Receive Your Email ID
- Your registered email ID will be sent to your registered mobile number. Check your SMS for a message containing your email address.
WEBSITE
- Go to the Login Page
- Visit https://www.boubyantakaful.com and navigate to the login screen.
- Enter Your Email Address
- Input your registered email address in the Email field.
- Click on "Forgot Password?"
- Click on the "Forgot Password?" link below the login form.
- Verify Your Mobile Number
- You will be prompted to verify your mobile number. Click the Continue button.
- Enter the OTP
- A 4-digit OTP (One-Time Password) will be sent to your registered mobile number. Enter the OTP and click the Verify button.
- Set a New Password
- Create a new password and confirm it by entering it again. Click on the Reset Password button.
- Password Changed Successfully
- A confirmation message will appear indicating that your password has been successfully changed. Click Back to Login to return to the login page.
MOBILE
- In the Login Screen of the App:
- Open the app and go to the login screen.
- Enter Your Email Address:
- Input your email address in the Email text field.
- Tap on "Forgot Password":
- Tap on the "Forgot Password" link.
- Verify Your Mobile Number:
- You will be prompted to verify your mobile number. Tap on the Continue button.
- Enter the OTP:
- A 4-digit OTP (One-Time Password) will be sent to your registered mobile number. Enter the OTP and tap on the Verify button.
- Set Your New Password:
- Enter your new password and confirm it by entering it again.
- Tap on the Reset Password button.
- Password Changed Successfully:
- A "Password Changed Successfully" message will appear.
- Tap on the Back to Login button to return to the login screen.
WEBSITE
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Visit the Website: Go to https://www.boubyantakaful.com/p/Home
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Log In: Enter your username and password to log in to your account.
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Access Profile Information:
- Click on the profile icon located at the top right corner of the page.
- Select “Edit Profile Information” from the dropdown menu.
- Edit Email Address:
- Click on the “Edit Profile” button.
- Update your email address in the appropriate field.
- Verify Email Address:
- After updating your email address, click on the “Verify” button to confirm the new email address.
MOBILE
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Tap on "More": Open the app and tap on the "More" option in the tab bar at the bottom.
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Tap on Your Name: In the Settings screen, tap on your name to access your profile settings.
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Tap on Your Email Address: In your profile settings, tap on your current email address to edit it.
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Change Your Email Address:
- To update your email address, enter your current email address, new email address and password.
- Tap on Update.
- Verify Your New Email: An OTP (One-Time Password) will be sent to your new email address.
- Enter the OTP and tap on Verify. Once verified, your email address will be updated.
WEBSITE
- Visit the Website
- Go to our website at https://www.boubyantakaful.com and log in to your account.
- Access the "My Claims" Section
- Once logged in, navigate to the left-side menu and click on "My Claims".
- View Claim Details
- In the "My Claims" section, you can view detailed information about your claim, including the current status and updates.
MOBILE
- Log In to the App
- Open the app and enter your login credentials to access your account.
- View Status Updates on the App:
- Open the app and tap on the menu icon (3 horizontal lines) at the top left corner.
- Tap on "My Claims" from the menu.
- Check Claim Details:
- In the "My Claims" screen, you can view the details of your claim along with the status update.
WEBSITE
- Log In to the Website
- Visit https://www.boubyantakaful.com and log in using your credentials.
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Select the Desired Policy from the "Individual" Section From the top navigation bar of the website, click on "Individual" and select the policy you wish to purchase for others.
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Select "Buy for Others"
- On the product details page, click the "Buy for Others" button to proceed with purchasing the insurance for someone else.
MOBILE
- Login to the App:
- Open the app and log in with your credentials.
- Tap on "Products":
- From the bottom tab bar, tap on the "Products" option.
- Choose the Product:
- Browse and select the insurance product you wish to purchase.
- Tap on "Buy for Others":
- In the product details screen, tap on the "Buy for Others" button.